Comments for FocusHR

Comment on Are you promoting Client Loyalty? by Dan Zogman

Dan Zogman — Sat, 19 May 2012 00:56:21 +0000

Great advice. We are always looking for new clients yet not realizing the potential of existing clients.

Comment on Are you promoting Client Loyalty? by Mustang Sally

Mustang Sally — Thu, 10 May 2012 20:50:48 +0000

Some great points Andrea. I do get frustrated with the offers for new clients and what do I get for my loyalty. Never thought about the reverse. Food for thought with this whole article. thank you for the reminders.

Comment on The Leadership Loyalty Factor by Vendor, Supplier or Partner | FocusHR

Vendor, Supplier or Partner | FocusHR — Tue, 01 May 2012 15:04:23 +0000

[...] discussed in The Leadership Loyalty Factor, there are four areas of loyalty you need in your company to experience continued [...]

Comment on 4 Strikes and You’re Out! by 4 Strikes and You're Out! | Call Center Cafe

4 Strikes and You're Out! | Call Center Cafe — Tue, 13 Mar 2012 11:36:22 +0000

[...] Herran All Rights Reserved Article Source:http://EzineArticles.com/?expert=Andrea_Herran Do you use progressive discipline (or counselling as I prefer to call it)? Do you know how? ignnone size-thumbnail wp-image-5086" title="scared" [...]

Comment on Announcing a Self-Study DIY Workbook on Recruitment. by There is still hope | FocusHR

There is still hope | FocusHR — Tue, 06 Mar 2012 16:53:19 +0000

[...] Learn how to recruit the best for your business every time [...]

Comment on When They Won’t Play Nice by focushr

focushr — Tue, 07 Feb 2012 18:12:36 +0000

Thanks Jennifer – I will check out the book.
Norma – I actually find that person easier to deal with because they just don’t belong in your organization and need to be worked out of the organization. It can be a process but the reality is the position, company is not a good fit for that “soul sucker” person and its in their interest to find a place to work that better matches their values and skills.

Comment on When They Won’t Play Nice by Norma Wallace

Norma Wallace — Tue, 07 Feb 2012 17:48:52 +0000

This is interesting because it assumes both are strong contributors. When there are strong contributors, in my experience, it is fairly easy to refocus them on the job they are both doing well, respectively. I can certainly learn to respect the person without being buddies with them.

I find the difficulty comes when one of the two is NOT a strong contributor but the opposite – as another article said this morning, a “soul sucker.”

Comment on When They Won’t Play Nice by Jennifer Keaton

Jennifer Keaton — Mon, 06 Feb 2012 18:37:51 +0000

As a Labor & Employment Litigator turned Mediator, I have been called on to mediate workplace issues that involve legal matters many times. However, I am getting called upon to do “non-legal” mediations between team-members who are having non-legal difficulties working together.

Being external to the company, I am a fresh set of ears to hear both sides and help them forge a new “business plan.” Some companies have internal procedures for such conflict resolution, but others call as a last ditch effort. With the number of reorganizations that have occurred, these mediations have been very helpful to getting the management of change behind the company.

“The Power of a Positive No” is a short book by William Ury from which I pull many of my negotiation techniques in these kinds of scenarios. Every HR professional should have it on their shelf (after they’ve read it, of course).

Comment on Your Support System – do you have one? by The Best of 2011 | FocusHR

The Best of 2011 | FocusHR — Tue, 10 Jan 2012 15:59:32 +0000

[...] 4. Your Support System – do you have one? (8/9/11) [...]

Comment on Are you guilty of this? by The Best of 2011 | FocusHR

The Best of 2011 | FocusHR — Tue, 10 Jan 2012 15:59:14 +0000

[...] 9. Are You Guilty of This? (3/29/11) [...]