When we think of contagious things like a cold, flu, yawns and laughter come to mind.  What are your thoughts on attitude? Don’t answer too quickly….think about it.

In general I would say the answer is “yes”. The next question becomes – how fast? Unfortunately I think a negative attitudes catches on a lot quicker than a positive one.

The real question then is – what to do about the negative? If it’s your attitude – change it. If you are having a bad day, off day, or just a little tired of your customers day – hide it! People will look to you for clues on what their day should be like.  Any tinge of negative will be multiplied out by 100%.  Don’t believe me, try your own experiment and see.

When you walk through the front door or get on the phone make sure any negative thoughts or feelings are hidden from view.

Someone else being negative? Find out why, correct it if you can and ask them to try and remain positive.  After all in contagious!