Why Do I Need An Employee Handbook?
This is a question that is asked often..especially with smaller businesses. It appears everyone understands why a large business would need one…but the “I’m small and I take care of my employees” folks have a harder time with this. I get it. I would like to give you a five reasons why you should consider […]
3 Ways You are Inadvertently Accepting the Wrong Expectations
Is the lack of employee accountability driving you crazy?
You have given a person a job, explained the responsibilities, and did the training. All is going well until….something happens. Depending on your business that something can be anything from missing a deadline, lack of follow through, not doing what is needed or worse yet – upsetting a customer. Being the patient and coaching leader […]
Sex, Politics & Religion
What do sex, politics and religion all have in common? They should never be discussed in the workplace, unless of course your business is a political or religious institution. I did an informal poll with friends/colleagues about topics which shouldn’t be discussed at work – these three were among others mentioned. We all have a […]
Handbooks – why they matter
I get a lot of questions about employee handbooks. Do we need them? What purpose do they serve? How many pages should it be? What do you put inside it? Will it cover all situations so we just have to look it up and know what to do? Do you need one? Short answer – […]
Expectations
You hear it in everyday conversation and in business. “I had the expectation…” or “I thought this was going was going to happen…”. It is typically and normal for each of us to have an expectation of what is happening or what a result will be. However, while we have a clear picture of […]
Removing the Leadership Blocks
Summary: As leaders we all have blocks that may stop us from being better. Here are some common ones and how to overcome. This is going to sound silly – I love to play Candy Crush – yes I know it is a thoughtless and simple game. It is and that’s probably why it […]
The Answer is a Question
Summary: It can happen to us many times a day – we get asked a questions. As respectful adults, we answer questions that are asked of us. However, when it comes to training people or furthering their development, the best answer is another question. It can happen to us many times a day – we […]
Employee Satisfaction: What is it and why do we care.
Summary: I find there is a lot of confusing about what employee satisfaction is and why it’s important. Here’s an answer you will like. When talking with small business owners the conversation will eventually turn to employee satisfaction and why its important. Before getting into why it matters, lets review what it is and isn’t. […]
Reach them at their level
Summary: Get your point across without losing the other person or talking down to them. Notice these three things to get you communicating better. When you own your own business or have been doing a job for a while or worked in a certain industry for many years – we can forget that not everyone […]