How to have that first difficult conversation
You know that conversation where you have to tell an employee for the first time that either they are not performing or their attitude is not what you want. You know that talk where you dread it either because you don’t like “confrontation” or you are fearful of their reaction. Take a deep breath, it […]
They did what?!?
We have all seen it – employee’s with unprofessional behavior. See our first vlog (video blog) on how to deal with this. [youtube=http://www.youtube.com/watch?v=7NZ2zi3OhPs] Let us know what you think of the content and using video.
Etiquette – is it a lost art?
Growing up I remember my parents constantly telling me to say “please” or “thank you”. This is a lesson that has stuck with me through the years and I’m very insistent about it with my children. However, it seems to be a dying art form. For example – after going out of my way to […]
Employee Satisfaction. Why does it matter?
Employee Satisfaction. Why does it matter? When talking with small business owners the conversation will eventually turn to employee satisfaction and why its important. Before getting into why it matters, lets review what it is and isn’t. Employee satisfaction is NOT – giving employees what they want making them smile everyday paying them a high […]